Salesforce Online & Corporate Training

CRM Fundamentals
  • Introduction to CRM
  • Introduction to Sales Cycle
  • Understanding the terminologies of CRM
  • • Introduction to SFDC
  • Understanding the workflow of SFDC with a real time example
SFDC Basics and Development
  • Understanding the terms in SFDC
  • Introduction to SFDC Editions
  • Creating Objects, Tabs and Apps in SFDC
  • • Creating layouts and applying hierarchy
  • Creating roles and profiles
  • Creating workflow rules
  • Creating Tasks and Events
  • Understanding the SFDC admin system
  • Creating relationships between the objects
SFDC Advanced Development
  • • Invoking Apex
  • Creating Apex Classes and triggers
  • Customization using Apex programming
  • Integration to third party systems using SFDC AP
  • Introduction to Visual Force
  • Creating Visual Force pages
  • Creating Packages
  • Deploying SFDC
  • Using Visual Force in a real time scenario
  • Creating Reports and Dashboards
  • How CRM is useful in Hospitality, Healthcare, Manufacturing etc

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